Overview
Thank you for shopping at Archipel! We truly appreciate your business!
At Archipel, we strive to ensure your utmost satisfaction with every purchase you make. We understand that circumstances may arise where a return or refund is necessary. To facilitate a seamless and transparent process, we have outlined our Retail Refund Policy below:
1. Returns and Exchanges:
We gladly accept returns or exchanges within 30 days of the purchase date. Items must be in their original condition, unworn, unused, and with all original tags and packaging intact.
2. Refund Process:
Refunds will be issued to the original payment method used at the time of purchase. Refunds will be processed within 7 days of receiving the returned item(s).
3. Non-Refundable Items:
Certain items are non-refundable, including:
- Gift cards and e-gift cards
- Personalized or customized products
- Bathing suits and swimwear
- Items on Sale
4. Defective or Damaged Items:
In the rare event that you receive a defective or damaged item, please contact our customer service team within 7 days of receiving the product. We will arrange for a replacement or refund, as appropriate.
5. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.
6. Exceptions:
Our Retail Refund Policy may be subject to change during special promotions, clearance sales, or other unique circumstances. Any exceptions will be clearly communicated at the time of purchase.
Contact Us
If you have any questions or concerns about our refund policy or the return process, please feel free to contact our customer service team at [email protected]. This Retail Refund Policy is designed to ensure fairness and clarity for both our valued customers and our business. We appreciate your trust in Archipel and are committed to providing you with a positive shopping experience.
